1. How can I withdraw funds?

You can withdraw funds from your account by visiting “Withdraw” in “My Account” and then using either VIP Preferred ACH/e-Check or Play+ methods. Fill in the amount you wish to withdraw, select the payment method and select “Withdraw.” A pop-up will appear asking you to fill in the required fields, then select “Withdraw.” A message will indicate whether your withdrawal has been successful or declined. You will also receive an email.

Please note that you will need to successfully fulfill the documents’ verification process within 30 days. If not completed, you will not be able to withdraw any funds and your account will either be temporarily suspended, or you will not be able to further deposit and play, until the verification process is completed.

2. Which are the available withdrawal methods?

You can withdraw funds from your account using either VIP Preferred ACH/e-Check method or Play+

VIP Preferred™ E-Check service

E-check is a secure, convenient, online withdrawal method, offered by Global Payments VIP Preferred. It can be used to transfer funds directly to and from your checking or savings account into your Account.

If you have not used ‘E-Check’ method before, you will need to enroll in Global Payments VIP Preferred™ E-Check service. If you have used ‘E-Check’ as a deposit method in the past, you have been automatically enrolled to Global Payments VIP Preferred™ E-Check service.
Typically it will take up to 5 business days after your withdrawal request for the funds to be transferred into your bank account.

How do I enroll to the VIP Preferred™ E-Check service?

To enroll in Global Payments’ VIP Preferred™ E-Check service, you will be required to provide the following details in order to complete the enrollment process:

ID License Issuing Country
ID Number
ID Expiry Date
ID Issuing State
Bank Account Number

Bank Routing Number

Play+ Account

How do I sign up for a Play+ account?

Sign up for your Sports Bet Montana Play+ (“Play+”) account by logging into your Sports Bet Montana account and visiting the Withdraw Page. Select the Play+ option and click Enroll Now. You will need to input your Social Security Number and Date of Birth to complete the enrollment information. Verify your mailing information is correct on the form, click to agree to Terms & Conditions, and click enroll. Upon successful registration, you will have the opportunity to add funds to the account immediately using a Bank Card. Your personalized card will be mailed to your address on file within 10-14 days of funding the account.

What are the benefits to using a Play+ account?

Play+ provides a fast and easy way to deposit and cash out while playing online.  It is a great way to manage your money and can be used everywhere Discover® is accepted.  Play+ has a very high approval rate when loading funds and is easy to use.

How does my Play+ account work?

With Play+, there is no credit limit and no credit check. Instead, the account’s spending limit is determined by the amount of money you load onto the account up to the maximum balance. For example, if you load $350, then the account will only allow you to spend up to $350 (less any applicable fees). You can use your card for purchases everywhere Discover® is accepted and at any ATM that accepts PULSE® and NYCE cards. 
 

How do I transfer funds from my wager account to my Play+ account?

- Log into your Sports Bet Montana account and visit the Withdraw Page

- Select the Play+ Withdraw option

- Enter the dollar amount to transfer (Any value below or up to the maximum account balance may be transferred to your Play+ account)

- Click Withdraw

What are the monthly fees for my Play+ account?

To learn more about the fee structures, log into myplayplus.mycardplace.com  and view the Terms and Conditions.

Can my Play+ card be sent to a PO Box?

No, cards must be sent to a physical residential address.

How do I reset/change my PIN number?

Your PIN can be reset using the IVR at 877-220-3988 (push 4 once your card number is entered) or by logging into myplayplus.mycardplace.com. 

- Log into myplayplus.mycardplace.com

- Hover over the additional services tab on the right side of the screen – click Change PIN

- Enter the current PIN and the new PIN you wish it to be changed to – click Change PIN

How do I change my password?

If you have forgotten your password, select Forgot Your Password on the login screen. A temporary password will be sent to the email address on file. If you know your password and would like to change it:

- Log into myplayplus.mycardplace.com 

- Click Additional Service Tab on right side of screen

- Click Change Password/Secret Question

- Enter current password – enter the password you wish to change to – click Change Password

How do I update my profile information? I’d like to update my address.

For us to make the change on your Play+ account, we will require that you scan and email or fax one of the below documents as proof of address. Please ensure that your name and address both appear on the document for verification. You may email to support@playplusgo.com or fax to 702-851-4755.  Please reference “Address Change” on the request.  

- Scanned image of the Driver’s License or equivalent State Issued Identification card

- Copy of a Utility Bill

What do I do if my Play+ card is lost or stolen?

Report lost or stolen cards immediately by emailing support@playplusgo.com or calling 877-220-3988. Once reported, the account will be closed and a new card will be issued to you, subject to the fee as outlined in the Terms and Conditions. Additional information regarding liabilities for lost and stolen cards is available in the Terms and Conditions at myplayplus.mycardplace.com.

How do I check my Play+ account balance?

You can check your Play+ account balance for free online at myplayplus.mycardplace.com. Or get free balance alerts via email or by cell phone. You can also call Customer Service at 877-220-3988 and use the automated service.
 

What if I don't agree with my available balance?

You can review posted transactions online at myplayplus.mycardplace.com for any discrepancies. Please keep in mind that your account may have pending authorizations that should be complete as soon as the merchant settles the transaction. If you believe that there is an issue with your balance, please contact us at support@playplusgo.com.

Discover®, the Discover Acceptance Mark, PULSE®, and the PULSE Logo are service marks used by Sutton Bank, Member FDIC, under license from Discover Financial Services.

3. Can I withdraw funds, before verifying my account?

You must fully verify your account, before you can withdraw funds from it. For further information regarding your account verification please visit “Account Verification” section in “My Account.”

4.  Why am I unable to withdraw my full balance with a verified Account?  

You are only able to withdraw from your balance funds that are shown as available to withdraw.  You may check your balance for funds that are available for withdrawal in your "Account Overview." Deposited funds that have not been wagered cannot be withdrawn, returned, charged-back, recredited , or transferred to another Account.  You are responsible for only depositing funds that you intend to wager.  When you wager and win, those funds are then available to withdraw.

5. Where can I check my withdrawal history?

You can check your withdrawal history in “My Account” then select “Financial History”, where you can check all your financial transactions, by selecting the time period and transaction type you wish to view. Please visit “Financial History” under “Account Overview” to view further account information.

6. Can I change my withdrawal method?

Yes, you can select any of the two available withdrawal methods VIP Preferred ACH/e-Check & Play+. For further information please contact customer service support@sportsbetmontana.com or by calling Customer Care at 1-844-806-8935.

7. Why has my withdrawal attempt been declined?

If your account is fully verified, your withdrawal attempt might be declined for several reasons.

- The amount deposited and the amount withdrawn are equal and performed in the same day, which may require additional documentation.

- Your withdrawal limit has not reached the minimum threshold ($10.00 USD). 

- The daily maximum transaction withdrawal limit has been exceeded ($2,000 USD) For further information please contact customer service at support@sportsbetmontana.com or by calling Customer Care at 1-844-806-8935.

8. Do I need to verify my withdrawal method and how?

You must fully verify your account, before you can withdraw funds from it. Before processing a withdrawal, the Montana Lottery may require you to provide additional information, provide copies of documents, or appear in person at Montana Lottery headquarters. You may also be required to complete additional claim forms and/or certify documentation detailing your deposits, withdrawals, and other account transactions.

To successfully verify your account, you will be asked to upload the following documents:

- A copy of your valid ID, such as your current passport or driver’s license

- A copy of a utility bill or bank statement that clearly displays your current address and is dated within the last six months

9. How can I send my verification document?

You can scan and upload  your documents by following the instructions provided. For further information please visit the “Account Verification” link in “My Account.”